Terms & Conditions

1. Introduction and Acceptance of Terms

These Terms and Conditions govern your access to and use of the SpinPlatinum Casino website at https://spinplatinum-casino-nz.com/, its mobile application, and all related services provided by SpinPlatinum Casino (hereinafter referred to as “SpinPlatinum”, “the Casino”, “we”, “us”, or “our”). By registering an account, accessing our platform, or placing any wager, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.
These Terms constitute a legally binding agreement between you (the “Player” or “User”) and SpinPlatinum Casino. If any part of these Terms is unclear or you do not agree with any provision, you must not create an account or use our services. Our registered contact address for correspondence is 155 Fanshawe Street, Auckland CBD, Auckland 1010, New Zealand. You may also reach us at support@spinplatinum-casino-nz.com or by telephone on +64 9 812 7402.
These Terms apply to all visitors, registered players, and any other persons who interact with SpinPlatinum Casino’s services. We reserve the right to amend, supplement, or replace these Terms at any time. Continued use of the platform following any such amendment constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically.

2. Eligibility and Account Registration

2.1 Age and Residency Requirements

You must be at least 18 years of age to register an account and participate in any real-money gambling activity at SpinPlatinum Casino. This is an absolute requirement under New Zealand law. We do not knowingly permit persons under the age of 18 to access our gambling services, and we actively employ age verification processes to enforce this restriction.
By creating an account, you represent and warrant that:

• You are at least 18 years of age;
• You are not subject to a self-exclusion order or any other restriction that would prohibit you from accessing online gambling services;
• You are not acting as an agent, representative, or nominee on behalf of another person;
• You are accessing the platform voluntarily and for entertainment purposes;
• You have not previously had an account with SpinPlatinum Casino suspended, terminated, or closed for a breach of these Terms.

SpinPlatinum Casino reserves the right to request proof of age at any point. Failure to provide satisfactory documentation may result in suspension of your account and withholding of any pending withdrawals until verification is complete.

2.2 Account Creation

To create an account, you must provide accurate, complete, and current personal information including your full legal name, date of birth, email address, and residential address. You are permitted to hold only one account on the SpinPlatinum platform. The creation of multiple accounts by a single individual is strictly prohibited and may result in the immediate closure of all associated accounts and forfeiture of any balances or bonuses held therein.
You are solely responsible for maintaining the security and confidentiality of your login credentials. SpinPlatinum Casino accepts no liability for any loss or damage arising from unauthorised access to your account where such access resulted from your failure to keep your credentials secure. You must notify us immediately at support@spinplatinum-casino-nz.com if you suspect any unauthorised access to or use of your account.

2.3 Account Verification (KYC)

In compliance with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act) and associated regulations, SpinPlatinum Casino is required to verify the identity of all registered players before processing withdrawals and in certain other circumstances. This process is commonly referred to as Know Your Customer (KYC) verification.
Documents that may be requested include:

• A valid government-issued photo identification such as a New Zealand passport or driver’s licence;
• Proof of residential address such as a recent utility bill, bank statement, or official government correspondence dated within the last three months;
• Proof of payment method ownership where the payment method used cannot be otherwise verified;
• Source of funds documentation where deposits or withdrawal amounts trigger our internal compliance thresholds.

We encourage all players to complete KYC verification promptly after registration to avoid delays when submitting withdrawal requests. SpinPlatinum Casino processes KYC submissions within one business day in the majority of cases. All personal data collected during the verification process is handled in accordance with the New Zealand Privacy Act 2020 and our Privacy Policy, available on the website.

3. Deposits and Withdrawals

3.1 Accepted Payment Methods

SpinPlatinum Casino supports a range of payment methods suitable for New Zealand players. All transactions are processed in New Zealand dollars (NZD) unless you elect to transact in a supported cryptocurrency. Accepted payment methods include:

• Visa and Mastercard debit and credit cards;
• Apple Pay and Google Pay digital wallets;
• Bitcoin (BTC);
• Ethereum (ETH);
• USDT (Tether, TRC-20 and ERC-20 networks).

You may only deposit funds using a payment method that is registered in your own name. Third-party funding is not permitted under any circumstances. Where we identify funds received from a payment method not belonging to the registered account holder, those funds may be returned and the account may be subject to review.

3.2 Deposits

Deposits made via Visa, Mastercard, Apple Pay, and Google Pay are credited to your casino account balance within minutes of the transaction being confirmed. Cryptocurrency deposits are credited upon confirmation on the relevant blockchain network, which typically occurs within minutes but may vary depending on network congestion.
SpinPlatinum Casino does not charge fees for deposits; however, your card issuer, bank, or cryptocurrency wallet provider may impose their own fees or apply currency conversion charges. You are responsible for any such third-party costs.
Minimum deposit amounts vary by payment method and are displayed in the cashier at the time of transaction. We reserve the right to apply enhanced due diligence measures for deposits that exceed certain thresholds, consistent with our AML/CFT compliance obligations.

3.3 Withdrawals

Withdrawal requests are processed by our payments team. To submit a withdrawal, you must have completed KYC verification and have a withdrawable balance that is not subject to unmet wagering requirements. Requests submitted via cryptocurrency payment methods are typically processed within minutes to a few hours following approval. Card withdrawals may take additional time depending on your bank’s processing schedule.
The following general conditions apply to all withdrawals:

• Withdrawals must be made to the same payment method used for the most recent deposit, or an approved alternative where that method does not support withdrawals;
• The Casino reserves the right to carry out additional verification checks before approving any withdrawal request;
• Where a player has accepted bonus funds, any applicable wagering requirements must be satisfied in full before the bonus-derived balance becomes withdrawable;
• SpinPlatinum Casino reserves the right to limit the maximum withdrawal amount per transaction or per period in accordance with our internal policies, which are disclosed in the cashier section.

Where a withdrawal is delayed beyond the standard processing window, you are encouraged to contact our support team via live chat or email at support@spinplatinum-casino-nz.com.

4. Bonuses and Promotions

4.1 General Bonus Terms

SpinPlatinum Casino offers a variety of promotional offers to new and existing players, including deposit match bonuses, free spins, cashback offers, and other time-limited promotions. All bonuses and promotions are subject to these general terms as well as any specific terms attached to each individual offer.
By claiming any bonus or promotional offer, you agree to comply with the applicable terms. SpinPlatinum Casino reserves the right to modify, suspend, or withdraw any promotional offer at any time, including where there is evidence of abuse or where the offer has been misrepresented.

4.2 Welcome Bonus

New players at SpinPlatinum Casino are eligible to claim a welcome bonus on their first qualifying deposit. The current welcome offer is a 120% deposit match, granting bonus funds up to NZ$1,200 together with up to 100 free spins, subject to the specific terms of the active promotion displayed on the website at the time of registration. Additional welcome offers including the Platinum Rush Bonus and High Roller Bonus may be available at certain times and are subject to their own respective terms.
Welcome bonuses are available to each eligible player on a one-time basis only. Creating duplicate accounts to claim additional welcome offers constitutes a breach of these Terms and will result in account closure and forfeiture of associated balances.

4.3 Wagering Requirements

Bonus funds and any winnings derived from free spins are subject to wagering requirements before they become eligible for withdrawal. The specific wagering requirement applicable to each promotion is stated in that promotion’s terms and is expressed as a multiplier (for example, 35x means you must wager an amount equal to 35 times the bonus value before the balance converts to withdrawable funds).
The following rules apply to wagering:

• Not all games contribute equally to wagering requirements. Slots generally contribute 100%, while table games, live casino, and certain other game formats may contribute at a reduced rate or not at all. The contribution table for each promotion is set out in the promotion’s specific terms;
• Wagering requirements must be completed within the time period specified for each bonus. Unused bonus funds and unmet wagering obligations will be removed from your account at expiry;
• Maximum bet limits apply while playing with an active bonus. Placing bets in excess of the maximum permitted amount while a bonus is active may result in that bonus and any associated winnings being voided;
• SpinPlatinum Casino reserves the right to void any winnings it reasonably determines were obtained in breach of bonus terms.

4.4 Cashback and Reload Offers

Cashback offers such as the 20% cashback on losses during the first 48 hours are credited as bonus funds subject to their own wagering terms unless otherwise specified. Reload bonuses, flash promotions, and seasonal offers are governed by the terms displayed at the time the offer is communicated to the player. It is the player’s responsibility to read and understand promotion terms before opting in.

4.5 Bonus Abuse

SpinPlatinum Casino actively monitors for patterns of bonus abuse including, but not limited to, low-risk wagering strategies designed to exploit bonus offers, the use of multiple accounts to claim multiple bonuses, and coordinated play with other players to minimise risk while clearing wagering requirements. Where we identify behaviour that we reasonably consider to constitute bonus abuse, we reserve the right to void bonus funds and any associated winnings, and to close the implicated accounts.

5. Rules of Play

5.1 Game Availability

SpinPlatinum Casino provides access to over 10,000 games from certified software providers including Play’n Go, Evolution, Playtech Live, PG Soft, BGaming, Evoplay, Ezugi, Spribe, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, Velipay, and 100HP Gaming, among others. Game availability may vary based on your jurisdiction, the device you are using, and technical factors including software updates.
The Casino reserves the right to remove, modify, or temporarily suspend any game or game type at any time without prior notice. Where a game is discontinued, any funds wagered in an active game round at the time of removal will be settled in accordance with the game’s standard rules or refunded at the Casino’s discretion.

5.2 Technical Malfunctions

SpinPlatinum Casino makes every reasonable effort to ensure that all games function correctly and that results are determined by certified Random Number Generator (RNG) technology. In the event of a technical malfunction that affects the outcome of a game round, SpinPlatinum Casino reserves the right to declare any such round void and to refund the stake to the player’s account balance. No compensation will be payable in such circumstances beyond the refund of the affected stake.
If your internet connection is interrupted during a game round, the round will continue to its conclusion on the server. You may log back in and view the result in your transaction history. Where a round fails to resolve due to a server-side error, our support team will investigate and settle the round based on the server record.

5.3 Responsibility for Wagering Decisions

All wagering decisions made on the SpinPlatinum platform are your own. The Casino does not offer strategic advice, and no information provided on the website constitutes a recommendation to wager in any particular manner. You accept that gambling involves inherent risk and that there is no guarantee of winning at any game offered on the platform.

6. Responsible Gambling

6.1 Our Commitment

SpinPlatinum Casino is committed to promoting responsible gambling. We believe gambling should be an enjoyable form of entertainment, and we take our obligations to player welfare seriously. We provide a range of tools to help players manage their gambling activity, and we work in partnership with Gambling Therapy and BeGambleAware to ensure that support is available to anyone who needs it.
Problem gambling resources are available at all times through our Responsible Gambling page. If you are concerned about your gambling habits or those of someone you know, we encourage you to seek assistance through Gambling Therapy at gamblingtherapy.org or through the New Zealand Problem Gambling Helpline on 0800 654 655.

6.2 Player Tools

The following tools are available within your SpinPlatinum account and can be activated or adjusted through the account settings or by contacting our support team:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit. Requests to reduce a deposit limit take effect immediately. Requests to increase a limit are subject to a mandatory cooling-off period before the increase becomes active;
• Session Time Limits: Receive automatic alerts or log-outs after a specified period of continuous play;
• Reality Checks: Set intervals at which the platform will display a summary of your session duration and your net position for that session;
• Cool-Off Periods: Take a temporary break from gambling for a set period between 24 hours and 30 days. During a cool-off, your account will be inaccessible for gambling purposes;
• Self-Exclusion: Permanently or temporarily close your account to prevent any further gambling activity. Self-exclusion requests are processed promptly and without obstacle.

6.3 Minor Protection

You are responsible for ensuring that no person under the age of 18 can access your SpinPlatinum account. We strongly recommend that players who share devices with children use parental control software to restrict access to gambling websites. SpinPlatinum Casino will not accept liability for losses incurred where a minor has accessed a player’s account due to the account holder’s failure to secure their login credentials.

7. Privacy and Data Protection

SpinPlatinum Casino collects and processes your personal data in accordance with the New Zealand Privacy Act 2020. The types of data we collect, the purposes for which we process it, the parties with whom it may be shared, and your rights in relation to your personal data are set out in full in our Privacy Policy, which is available at https://spinplatinum-casino-nz.com/.
By registering an account with SpinPlatinum Casino, you consent to the collection and processing of your personal information for the purposes described in our Privacy Policy, including identity verification, fraud prevention, compliance with AML/CFT obligations, and the delivery of our gaming services. You may withdraw consent or exercise your data rights at any time by contacting us at support@spinplatinum-casino-nz.com.
We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including legal and regulatory retention obligations. Where data is no longer required, it is securely deleted or anonymised.

8. Anti-Money Laundering Policy

SpinPlatinum Casino maintains a strict Anti-Money Laundering and Counter-Terrorism Financing policy in accordance with the AML/CFT Act 2009 and related regulations. We are required by law to:

• Verify the identity of all customers before providing services that exceed prescribed thresholds;
• Monitor transactions for unusual patterns or activity that may indicate money laundering, terrorism financing, or other financial crime;
• Report suspicious transactions to the relevant New Zealand authorities, including the Financial Intelligence Unit (FIU) operated by the New Zealand Police;
• Retain transaction records and identity verification documents for a minimum of five years from the end of the relevant customer relationship.

You agree to provide all information requested by SpinPlatinum Casino for the purpose of AML/CFT compliance. Failure to cooperate with these requirements may result in account suspension and reporting to relevant authorities. All funds deposited at SpinPlatinum Casino must represent legitimate personal funds from sources that comply with applicable laws. The deposit of proceeds derived from criminal activity is strictly prohibited and will be reported to law enforcement.

9. Intellectual Property

All content displayed on the SpinPlatinum Casino website and application, including but not limited to text, graphics, logos, game interfaces, software, and design elements, is the property of SpinPlatinum Casino or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for your personal, non-commercial gambling activities.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the SpinPlatinum platform without prior written consent. Any unauthorised use of our intellectual property may result in account closure and legal action.

10. Prohibited Conduct

The following activities are strictly prohibited on the SpinPlatinum platform:

• Providing false, misleading, or fraudulent registration information;
• Creating more than one account, whether personally or through a third party;
• Using automated software, bots, scripts, or artificial intelligence tools to interact with any game or to perform any function on the platform;
• Exploiting software errors, glitches, or vulnerabilities for financial gain;
• Engaging in any form of collusion with other players;
• Laundering money or using the platform for any activity connected with financial crime;
• Attempting to reverse-engineer, decompile, or tamper with any software used by the Casino;
• Using the platform in any way that is unlawful under New Zealand law or the laws of your country of residence;
• Harassing, threatening, or engaging in abusive conduct toward SpinPlatinum staff or other players.

Where SpinPlatinum Casino identifies any of the above conduct, we reserve the right to suspend or terminate the relevant account, void all associated bets and winnings, retain any balance as partial or full compensation for any loss suffered, and pursue legal remedies where appropriate.

11. Account Suspension and Closure

11.1 Closure by the Player

You may request the closure of your SpinPlatinum account at any time by contacting our support team via live chat or email at support@spinplatinum-casino-nz.com. Before closure, any withdrawable balance in your account will be paid out in accordance with standard withdrawal procedures, provided all applicable KYC and verification requirements have been satisfied.

11.2 Suspension or Closure by the Casino

SpinPlatinum Casino reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, where:

• We identify or reasonably suspect a breach of these Terms;
• We receive a legally valid instruction to do so from a regulatory authority, court order, or law enforcement agency;
• We determine that continued provision of services presents a compliance, legal, or reputational risk;
• You request a self-exclusion through our Responsible Gambling tools.

Where an account is closed due to a breach of these Terms, SpinPlatinum Casino may retain any balance held at the time of closure in accordance with the nature and severity of the breach identified.

12. Limitation of Liability

To the maximum extent permitted by New Zealand law, SpinPlatinum Casino shall not be liable to you for any indirect, incidental, consequential, special, or exemplary damages arising from your use of the platform, including but not limited to loss of profits, loss of winnings, loss of data, or business interruption.
SpinPlatinum Casino’s total liability to you for any claim arising out of or in connection with your use of the platform shall not exceed the value of the deposits made by you in the thirty-day period immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand consumer protection legislation. These statutory rights remain unaffected.

13. Disputes and Complaints

13.1 Informal Resolution

If you have a complaint about any aspect of SpinPlatinum Casino’s services, we ask that you first contact our customer support team, who are available 24 hours a day, 7 days a week. You can reach us via:

• Live chat through the website at https://spinplatinum-casino-nz.com/;
• Email at support@spinplatinum-casino-nz.com;
• Telephone on +64 9 812 7402;
• Post to 155 Fanshawe Street, Auckland CBD, Auckland 1010, New Zealand.

We aim to acknowledge all complaints within 24 hours and to provide a substantive response within five business days. Complex matters may require additional time, and we will keep you informed of progress throughout.

13.2 Escalation

Where a complaint is not resolved to your satisfaction through our internal process, you may escalate the matter to the Casino’s licensing authority. Details of the applicable regulatory body and the complaints process are set out in our Licence Information page, accessible via the website footer. We are committed to engaging transparently with any regulatory inquiry arising from a player complaint.

13.3 Governing Law

These Terms and any dispute arising from your use of SpinPlatinum Casino’s services are governed by and interpreted in accordance with the laws of New Zealand. You agree that any legal proceedings relating to these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts.

14. Cookies

SpinPlatinum Casino uses cookies and similar tracking technologies to deliver and improve our services, remember your preferences, and assist with security and fraud prevention. Full details of the cookies we use, the purposes they serve, and the controls available to you are set out in our Cookie Policy, accessible from the website footer. By using the SpinPlatinum platform, you consent to the use of cookies as described in that policy.

15. Changes to These Terms

SpinPlatinum Casino reserves the right to amend these Terms and Conditions at any time. Where changes are material, we will notify registered players by email or by displaying a notice on the platform prior to the changes taking effect. Your continued use of the platform following notification of any changes constitutes your acceptance of the revised Terms.
If you do not agree to any revised Terms, you must cease using the platform and may request account closure in accordance with Section 11.1 of these Terms.

16. Miscellaneous

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
SpinPlatinum Casino’s failure to exercise or enforce any right under these Terms shall not constitute a waiver of that right. These Terms, together with our Privacy Policy, Cookie Policy, Bonus Terms, and Responsible Gambling Policy, constitute the entire agreement between you and SpinPlatinum Casino with respect to your use of the platform.
For any questions regarding these Terms and Conditions, please contact us at support@spinplatinum-casino-nz.com or call +64 9 812 7402. Our team is available 24/7 to assist you.