What This Policy Covers
This Cookie Policy explains how SpinPlatinum Casino, operated from 155 Fanshawe Street, Auckland CBD, Auckland 1010, New Zealand, uses cookies and similar tracking technologies on spinplatinum-casino-nz.com. It sets out what types of cookies we place, why we place them, how long they stay on your device, and what choices you have.
By continuing to use our website after being shown the cookie notice, you acknowledge the use of cookies as described below. Where your consent is required for non-essential cookies, we will ask for it explicitly before placing those cookies on your device.
This policy should be read alongside our Privacy Policy and Terms & Conditions, which together govern your use of SpinPlatinum Casino.
What Cookies Actually Are
Cookies are small text files that a website saves to your browser or device when you visit. They are widely used across the internet to make websites function properly, remember your preferences, and give site operators a picture of how their platform is being used.
Alongside cookies, we may also use related technologies such as:
- Web beacons – tiny invisible images embedded in pages or emails that confirm whether a page has been loaded or an email opened.
- Local storage objects – similar to cookies but stored in your browser’s local storage rather than sent to the server with every request.
- Session storage – temporary data held only for the duration of your browser session, cleared when you close the tab or window.
- Pixel tags – small code snippets used to understand how users interact with specific content.
For simplicity, we refer to all of these collectively as “cookies” throughout this policy.
Cookies We Use and Why
Strictly Necessary Cookies
These cookies are essential for the website to work. Without them, features like logging in to your account, accessing the game lobby, processing deposits, or navigating between pages would not function. Because they are strictly necessary, they are placed without requiring your consent.
Examples of what these cookies do:
- Keep you signed in to your SpinPlatinum account during a session
- Remember items in your active session (such as bonus selections)
- Enable secure connections for payment processing
- Apply age verification and access control checks
- Maintain the integrity of responsible gambling tools such as deposit limits and self-exclusion flags
- Detect and prevent fraudulent activity and unauthorised access attempts
Functional Cookies
Functional cookies allow the website to remember choices you have made so that it can provide a more personalised experience. They are not strictly necessary but improve usability in ways that matter day-to-day.
Examples include:
- Remembering your preferred language and regional settings
- Storing your preferred currency display (NZD by default for New Zealand players)
- Keeping your game lobby layout or filter preferences between visits
- Recalling whether you have dismissed certain notifications or banners
We will ask for your consent before placing functional cookies unless they are directly tied to a service you have specifically requested.
Analytics and Performance Cookies
These cookies collect information about how visitors use spinplatinum-casino-nz.com. The data gathered is aggregated and does not identify individual users. We use it to understand which pages receive the most traffic, where users drop off, and how different features perform, so we can make the site work better.
Information collected may include:
- Pages visited and the order in which they were viewed
- Time spent on each page
- Errors encountered during a session
- Device type, screen resolution, and browser version
- How you arrived at our site (for example, via a search engine or a direct link)
Analytics cookies are only placed with your consent.
Marketing and Targeting Cookies
Marketing cookies track your activity across websites to help deliver advertisements that are relevant to your interests. They also allow us to measure whether a promotional campaign has been effective.
We want to be straightforward with you: we take our responsible gambling obligations seriously under New Zealand law. Marketing cookies are never used to target users who have opted into self-exclusion or who have set limits on their accounts, and we do not use them to remarket to users who have closed their accounts for problem gambling reasons.
Marketing cookies are only placed with your explicit consent, which you can withdraw at any time.
Third-Party Cookies
Some cookies on spinplatinum-casino-nz.com are placed by third-party services rather than by us directly. These may include:
- Game providers – studios whose games are embedded in our platform may use cookies to ensure their software loads correctly and to maintain game state during a session.
- Payment processors – services handling NZD transactions via Visa, Mastercard, and other methods may place cookies to support fraud detection and transaction security.
- Analytics providers – third-party tools that help us understand site performance may set their own cookies.
- Customer support software – our 24/7 live chat service may use cookies to manage support sessions.
We do not control third-party cookies. Each third party operates under its own privacy and cookie policies. Where we rely on third parties who process data, we ensure appropriate data processing agreements are in place consistent with New Zealand’s Privacy Act 2020.
How Long Cookies Last
Cookies fall into two broad categories based on how long they persist:
- Session cookies – these exist only for the duration of your visit and are deleted automatically when you close your browser.
- Persistent cookies – these remain on your device for a set period after your visit ends, or until you delete them manually. The retention period varies by cookie type; analytics and marketing cookies typically last between 30 days and 2 years.
You can view the specific expiry dates for cookies set on your device through your browser’s developer tools or a browser extension designed for this purpose.
Cookies and Responsible Gambling Obligations
SpinPlatinum Casino takes its responsible gambling commitments seriously. Under New Zealand’s Gambling Act 2003 and the broader framework overseen by the Department of Internal Affairs, operators are expected to take reasonable steps to protect players from gambling-related harm.
In practice, this affects how we use cookies in the following ways:
- Strictly necessary cookies support the operation of responsible gambling tools, including deposit limits, wagering limits, session timers, cooling-off periods, and self-exclusion. These cookies cannot be disabled without disabling those protections.
- We do not use cookies or tracking data to circumvent self-exclusion decisions or to encourage players who have restricted their own access to return to active gambling.
- Age verification processes rely in part on session-level cookies to ensure that access controls function correctly throughout a browsing session.
- We do not permit marketing cookies to target users under the age of 18 or users whose accounts have flagged problem gambling behaviour.
If you have concerns about your gambling or need to activate responsible gambling tools, you can reach our support team at any time via support@spinplatinum-casino-nz.com or by calling +64 9 812 7402.
Your Choices and How to Manage Cookies
Cookie Consent Tool
When you first visit spinplatinum-casino-nz.com, a cookie notice will appear giving you the option to accept, decline, or customise non-essential cookies. You can revisit and update your preferences at any time by accessing the cookie settings link in the footer of any page on the site.
Browser Settings
All major browsers allow you to manage cookies through their settings menus. Depending on the browser you use, you can:
- Block all cookies
- Block only third-party cookies
- Delete existing cookies stored on your device
- Receive a notification before any cookie is placed
Please be aware that blocking strictly necessary cookies will affect the functionality of the website. Features including account login, payment processing, and responsible gambling tools may not work if these cookies are disabled.
Browser-specific instructions for managing cookies are available through the help sections of Chrome, Safari, Firefox, Edge, and other browsers.
Opting Out of Analytics
If you wish to opt out of analytics tracking specifically, many analytics platforms provide their own opt-out mechanisms. Where available, links to these will be provided in our cookie consent tool.
Opting Out of Interest-Based Advertising
You can opt out of interest-based advertising served through participating networks by visiting the Your Online Choices tool at youronlinechoices.com, which covers a large number of advertising network operators active in New Zealand.
Your Privacy Rights Under New Zealand Law
New Zealand’s Privacy Act 2020 gives you a range of rights in relation to personal information collected about you, including information gathered through cookies. You have the right to:
- Know that personal information is being collected about you
- Know the purpose for which that information is being collected
- Access the personal information we hold about you
- Request correction of any personal information that is inaccurate or misleading
- Complain to the Office of the Privacy Commissioner if you believe your privacy rights have been interfered with
Cookie data that is linked to your SpinPlatinum account or that could reasonably identify you constitutes personal information under the Privacy Act 2020. We handle all such data in accordance with the information privacy principles set out in that Act.
To exercise any of these rights, contact us directly:
- Email: support@spinplatinum-casino-nz.com
- Phone: +64 9 812 7402
- Post: 155 Fanshawe Street, Auckland CBD, Auckland 1010, New Zealand
We will respond to access and correction requests within 20 working days, as required by the Privacy Act 2020.
Do Not Track Signals
Some browsers include a “Do Not Track” (DNT) setting that sends a signal to websites requesting that your activity not be tracked. There is currently no universally agreed standard for how websites should respond to DNT signals. SpinPlatinum Casino does not alter its data collection practices in response to DNT signals at this time, but we encourage you to use our cookie consent tool and browser settings to manage your preferences directly.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use, shifts in how our platform operates, or updates to applicable law. When we make material changes, we will notify you through a notice on the site. Continued use of spinplatinum-casino-nz.com after any changes have been posted will be taken as your acknowledgement of the updated policy.
We recommend reviewing this page periodically to stay informed about how we use cookies.
Contact Us
If you have questions about this Cookie Policy or about the way SpinPlatinum Casino handles your data more broadly, our team is available around the clock.
- Email: support@spinplatinum-casino-nz.com
- Phone: +64 9 812 7402
- Office hours: Monday to Saturday, 9AM to 6PM
- Address: 155 Fanshawe Street, Auckland CBD, Auckland 1010, New Zealand
Live chat support is also available 24/7 through the website for urgent queries.