Privacy Policy

About This Policy

SpinPlatinum Casino operates the website spinplatinum-casino-nz.com and provides online gaming services to players in New Zealand. This Privacy Policy sets out how SpinPlatinum Casino collects, holds, uses, and discloses personal information in connection with your use of this website and our services.
This Policy applies to all visitors, registered account holders, and anyone who contacts us through any channel, including live chat, email at support@spinplatinum-casino-nz.com, or by phone on +64 9 812 7402.
SpinPlatinum Casino is committed to handling personal information in accordance with the Privacy Act 2020 (New Zealand) and its thirteen Information Privacy Principles. Where our operations also engage obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), those obligations inform how we collect and retain certain categories of information as well.
By accessing spinplatinum-casino-nz.com, registering an account, or depositing funds, you acknowledge that you have read and understood this Policy. If you do not agree with any part of it, you should not use our services.

Who We Are

SpinPlatinum Casino is operated from its registered address at 155 Fanshawe Street, Auckland CBD, Auckland 1010, New Zealand. For all privacy-related enquiries, you can reach us at support@spinplatinum-casino-nz.com or by phone on +64 9 812 7402.
We are the controller of the personal information you provide to us or that we collect about you through your use of the platform. If third parties process data on our behalf, they do so as processors acting under our instructions and subject to contractual obligations consistent with this Policy.

What Personal Information We Collect

Information You Give Us Directly

When you register an account, deposit funds, or contact our support team, you provide information to us directly. This includes:

• Your full legal name, date of birth, and residential address
• Email address and phone number
• Username and account preferences
• Copies of identity documents such as a passport or New Zealand driver’s licence
• Proof of address documents such as a utility bill or bank statement
• Payment information, including card details and cryptocurrency wallet addresses where applicable
• Source of funds declarations and any supporting documentation required under our AML/CFT obligations
• Communications you send to our support team, including live chat transcripts, emails, and call records

Information We Collect Automatically

When you visit spinplatinum-casino-nz.com or use our mobile application, we collect certain technical information automatically. This includes:

• Your IP address and approximate geographic location derived from it
• Browser type, version, and operating system
• Device type, model, and unique device identifiers
• Pages visited, time spent on each page, and navigation paths through the site
• Game sessions, including titles played, stakes, session duration, and outcomes
• Deposit and withdrawal activity, including amounts, methods, and timestamps
• Login timestamps, session durations, and account activity patterns
• Cookie and tracking data as described in our Cookie Policy

Information From Third Parties

We may receive information about you from third parties in limited circumstances. These include:

• Identity verification and age verification providers who confirm your identity documents against external databases
• Payment processors who confirm transaction status and flag potential fraud
• AML/CFT screening providers who check your name and details against sanctions lists and politically exposed persons databases
• Responsible gambling databases, where you have registered a self-exclusion with an external programme and we are obligated or entitled to receive that information
• Analytics partners who provide aggregated insights about how players interact with our platform

Why We Collect and Use Your Information

To Provide and Manage Your Account

The primary reason we collect personal information is to deliver the services you have registered for. This includes creating and maintaining your account, processing deposits and withdrawals, crediting bonuses, resolving account queries, and ensuring your balance and transaction history are accurate. Without collecting and using this information, we cannot provide the service at all.

To Comply With Legal Obligations

SpinPlatinum Casino operates under legal obligations that require us to collect and retain specific categories of personal information regardless of whether you would otherwise choose to provide it. These obligations include:

• Age and identity verification requirements, which mandate that we confirm every player is aged 18 or over before allowing real money gaming activity
• AML/CFT obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, which require us to verify your identity, understand the source of funds used for gambling, and report certain transactions or suspicious activity to the relevant authorities
• Record-keeping requirements that specify minimum retention periods for transactional and identity data
• Regulatory and licensing conditions that require us to maintain accurate and auditable player records

You cannot opt out of data collection that is required to meet these obligations. If you decline to provide information that is necessary for legal compliance, we may be unable to allow you to register an account or continue using our services.

To Protect the Integrity of the Platform

We use account data, gameplay data, and payment data to detect and prevent fraud, money laundering, bonus abuse, and other forms of manipulation that harm both the casino and other players. This includes automated monitoring of account behaviour, stake patterns, withdrawal requests relative to deposit history, and multi-account activity. Where suspicious behaviour is detected, we may restrict account access pending investigation and, where required by law, report activity to New Zealand Police Financial Intelligence Unit or other relevant bodies.

To Promote Responsible Gambling

Under our responsible gambling obligations and our commitment to player welfare, we monitor gameplay data for patterns that may indicate problem gambling behaviour. This includes tracking session length, frequency of deposits, changes in betting patterns following significant losses, and activation of responsible gambling tools such as deposit limits and self-exclusion requests. Where our monitoring systems flag a concern, we may contact you proactively, restrict certain account functions, or apply a mandatory cooling-off period. This use of your data is in your interests and is consistent with our obligations to promote responsible gambling.

To Improve Our Services

Aggregated and, where appropriate, anonymised data about how players navigate the platform, which games are played most frequently, where players encounter difficulties, and how our support team performs allows us to improve the website, the mobile app, and the quality of customer service. This analysis does not typically involve identifying individual players but may involve linking gameplay patterns to account records in cases where a specific player experience is being investigated following a complaint.

To Send You Communications

If you have opted in to marketing communications, we may send you emails, push notifications through the SpinPlatinum app, or SMS messages about promotions, new games, and offers that may be relevant to you. You can opt out of marketing communications at any time through the account settings section of the platform or by contacting us at support@spinplatinum-casino-nz.com. Opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts, which we will continue to send.

Legal Basis for Processing

SpinPlatinum Casino processes personal information on the following grounds, consistent with the Information Privacy Principles of the Privacy Act 2020:

• Performance of a contract: processing your information is necessary to provide the services described in our Terms and Conditions
• Legal obligation: processing is required to comply with the AML/CFT Act, gambling regulations, and other applicable law
• Legitimate interests: processing is necessary for fraud prevention, platform security, responsible gambling monitoring, and service improvement, where those interests are not outweighed by your privacy rights
• Consent: marketing communications and certain cookie-based tracking are processed on the basis of consent, which you may withdraw at any time

Identity Verification and Age Verification

New Zealand law prohibits gambling by persons under the age of 18. SpinPlatinum Casino enforces a strict minimum age policy of 18 years for all account holders. We verify age and identity for all players before permitting real money activity on the platform.
The verification process, commonly referred to as Know Your Customer or KYC, requires you to submit a copy of a government-issued photo identification document and a proof of address document. These documents are checked against your registration details and, where our systems require it, verified through a third-party identity verification service.
Documents submitted for verification are held securely and retained for the period required by our legal obligations. We do not use your identity documents for any purpose other than verification, compliance, and the investigation of disputes or fraud.
Where a player’s identity cannot be verified to the required standard, or where the information provided does not match the documents submitted, we reserve the right to suspend account access and withhold withdrawals pending resolution. This is a regulatory requirement, not a discretionary commercial decision.

How We Share Your Information

SpinPlatinum Casino does not sell personal information to third parties. We do not share your data with advertising networks for the purpose of targeting you with third-party advertising. The circumstances under which we share personal information are limited and controlled.

Service Providers

We share personal information with third-party service providers who process it on our behalf to deliver specific functions. These include:

• Payment processors who handle deposit and withdrawal transactions, including providers supporting Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Ethereum, and USDT
• Identity and age verification providers
• AML/CFT screening and sanctions checking services
• Customer support platform providers
• IT infrastructure, cloud hosting, and cybersecurity providers
• Analytics services that process aggregated platform usage data

All service providers with access to personal information are required to handle it in accordance with this Policy and applicable New Zealand privacy law. They are prohibited from using your data for their own purposes.

Game Software Providers

Our game library is provided by third-party software studios including Evolution, Play’n Go, PG Soft, Pragmatic Play, BGaming, Evoplay, Spribe, Ezugi, Playtech Live, and others. For the games to function correctly, some technical data, including session identifiers and gameplay logs, passes between our platform and these providers. This data exchange is necessary to deliver the game and settle outcomes, and game providers are contractually required to maintain appropriate security standards.

Regulatory and Law Enforcement Authorities

We may disclose personal information to New Zealand regulatory bodies, law enforcement agencies, or the Financial Intelligence Unit of New Zealand Police where we are required to do so by law, a court order, or as part of our AML/CFT reporting obligations. We may also disclose information where we reasonably believe disclosure is necessary to prevent serious harm, including in circumstances involving fraud, identity theft, or threat of harm to a person.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, personal information held about players may be transferred to the acquiring entity as part of that transaction. We would notify affected players of any such transfer and any changes to privacy arrangements that result from it.

Cookies and Tracking Technologies

SpinPlatinum Casino uses cookies and similar tracking technologies on spinplatinum-casino-nz.com and in the SpinPlatinum mobile app. Cookies allow us to remember your preferences, keep you logged in between sessions, and analyse how the platform is used.
The types of cookies we use include:

• Strictly necessary cookies: required for the platform to function, including session management and security tokens. These cannot be disabled without preventing core features from working.
• Functional cookies: remember your preferences such as language settings, deposit limits, and game filters.
• Analytics cookies: help us understand how players navigate the site, which pages are most visited, and where users encounter issues. This data is typically aggregated and used to improve the platform.
• Marketing cookies: used to track whether promotional campaigns are reaching their intended audience and to manage the frequency of marketing communications. These are only placed with your consent.

You can manage cookie preferences through your browser settings or through the cookie consent tool presented when you first visit the site. For full details on the cookies we use and how to control them, see our Cookie Policy at spinplatinum-casino-nz.com/cookie-policy/.

Data Security

SpinPlatinum Casino uses SSL (Secure Socket Layer) encryption on all pages of spinplatinum-casino-nz.com to protect data transmitted between your device and our servers. Financial transactions are processed through PCI-DSS compliant payment infrastructure. Access to personal information within our systems is restricted to staff who need it to perform their role, and all staff with access to sensitive data are subject to confidentiality obligations.
We maintain technical and organisational security measures appropriate to the nature and volume of data we hold. These include access controls, audit logging, vulnerability scanning, and incident response procedures.
No data transmission over the internet is completely without risk. While we take security seriously and invest in appropriate protective measures, we cannot guarantee that unauthorised access, disclosure, or interference will never occur. In the event of a data breach that is likely to result in serious harm to affected individuals, we will notify the New Zealand Privacy Commissioner and the affected individuals in accordance with the mandatory breach notification requirements of the Privacy Act 2020.

How Long We Keep Your Information

We retain personal information for as long as it is needed to provide services to you, comply with our legal obligations, or resolve disputes. Specific retention periods include:

• Account information and transaction records: retained for a minimum of seven years from the date of your last transaction, consistent with AML/CFT record-keeping requirements
• Identity verification documents: retained for the same minimum seven-year period following account closure
• Customer support communications: retained for up to three years from the date of the interaction, or longer if the communication relates to an ongoing dispute
• Marketing consent records: retained for as long as necessary to demonstrate that consent was given, and for a period after withdrawal of consent to ensure marketing ceases appropriately
• Analytics data: typically retained in aggregated form with no retention limit; individual-level session data is anonymised after 24 months

When data is no longer required, we securely delete or anonymise it in a manner that prevents reconstruction of identifiable information.

Your Rights Under the Privacy Act 2020

The Privacy Act 2020 gives you rights in relation to your personal information held by SpinPlatinum Casino. These rights are as follows:

Right to Access Your Information

You have the right to request confirmation of whether we hold personal information about you and, if so, to receive a copy of that information. We will respond to access requests within 20 working days. In some cases, we may need to verify your identity before releasing information to ensure we do not disclose your data to an unauthorised person.

Right to Correct Your Information

If information we hold about you is inaccurate, incomplete, or out of date, you have the right to ask us to correct it. You can update many account details directly through the account settings section of the platform. For information that cannot be updated self-service, such as identity documentation or historical transaction records, contact us at support@spinplatinum-casino-nz.com and we will assess the correction request.

Right to Complain

If you believe we have breached the Privacy Act 2020 in the way we have handled your information, you have the right to raise a complaint with us first. Contact us at support@spinplatinum-casino-nz.com or in writing to 155 Fanshawe Street, Auckland CBD, Auckland 1010, New Zealand. We will investigate and respond within 20 working days.
If you are not satisfied with our response, you have the right to complain to the Office of the Privacy Commissioner of New Zealand, which can be reached at www.privacy.org.nz or on 0800 803 909.

Limits on These Rights

There are circumstances in which we may be unable to fulfil a request. For example, we may decline to provide access to information if doing so would prejudice an ongoing investigation, reveal information about another individual, or require us to disclose information that we are prohibited from disclosing by law. Where we decline a request, we will provide the reasons for doing so.

International Data Transfers

Some of the third-party service providers we use are based outside New Zealand, including cloud hosting providers, game software studios, and payment processors. As a result, your personal information may be transferred to and processed in countries other than New Zealand.
Where data is transferred internationally, we take reasonable steps to ensure that the receiving party protects your information to a standard comparable to that required by New Zealand law. This may include contractual safeguards, verification of the recipient’s privacy practices, or reliance on the Privacy Commissioner’s guidance on cross-border disclosures.
By using SpinPlatinum Casino, you acknowledge that your information may be processed outside New Zealand in the circumstances described above.

Children and Minors

SpinPlatinum Casino is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts.
If we become aware that a player is under the age of 18, we will immediately close the account, reverse any deposits where possible, and delete any personal information collected from that individual, subject to any overriding legal retention obligations.
If you believe a minor has registered an account on our platform, please contact us immediately at support@spinplatinum-casino-nz.com or by phone on +64 9 812 7402.

Responsible Gambling and Your Data

SpinPlatinum Casino takes responsible gambling seriously. The tools we provide, including deposit limits, session time limits, cooling-off periods, and self-exclusion, all involve the collection and processing of personal data in order to function.
If you self-exclude from SpinPlatinum Casino, your account details are retained on our exclusion register for the duration of the self-exclusion period. This is necessary to prevent you from re-registering during the exclusion period, and it means we cannot simply delete all your data at your request if doing so would undermine the protection you have put in place.
We may receive information from external responsible gambling registers or exclusion databases and use it to identify players who have registered exclusions through other channels. If you have excluded through Gambling Therapy or a similar programme, please inform us so that we can ensure your exclusion is reflected on our platform.
For support with gambling-related concerns, you can access resources at www.gamblingtherapy.org or contact the Problem Gambling Foundation of New Zealand on 0800 664 262.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or best practice. When we make material changes, we will notify you through a notice on the website or by email to the address associated with your account. Continued use of the platform following notification of a change constitutes acceptance of the updated Policy.
The current version of this Policy is always available at spinplatinum-casino-nz.com/privacy-policy/.

How to Contact Us

For any questions, requests, or concerns relating to this Privacy Policy or the handling of your personal information, you can reach SpinPlatinum Casino through the following channels:

• Email: support@spinplatinum-casino-nz.com
• Phone: +64 9 812 7402
• Live chat: available 24 hours a day, 7 days a week through spinplatinum-casino-nz.com
• Post: SpinPlatinum Casino, 155 Fanshawe Street, Auckland CBD, Auckland 1010, New Zealand

We aim to respond to all privacy enquiries within 20 working days. For urgent account security matters, live chat is the fastest way to reach us.