Licensing and Regulatory Information
SpinPlatinum Casino operates in full compliance with applicable international gaming regulations and is committed to maintaining the highest standards of legal transparency, player protection, and responsible conduct. This page provides complete information regarding the operator’s legal status, licensing credentials, and obligations to players in New Zealand and other permitted jurisdictions.
1. Operator Details
The platform is operated by Hollycorn N.V., a company incorporated and registered under the laws of Curaçao. The company’s registered address is Korporaalweg 10, Willemstad, Curaçao. Hollycorn N.V. holds registration number 144359.
All gaming services provided through spinplatinum-casino-nz.com are delivered by Hollycorn N.V. as the licensed operator responsible for the lawful conduct of all activities on the platform.
2. Gaming Licence
2.1 Licence Authority
SpinPlatinum Casino holds a valid gaming licence issued by the Curaçao Gaming Control Board (GCB), which is the statutory regulatory authority for online gaming operations licensed in Curaçao. The licence is issued pursuant to the National Ordinance on Offshore Games of Hazard (P.B. 1993, no. 63) and subsequent regulatory frameworks enacted by the Government of Curaçao.
2.2 Licence Number and Type
Licence number: OGL/2024/1489/0878
Licence type: Online Gaming Operator Licence (comprehensive licence covering casino games, live dealer games, and other interactive gaming products)
This licence authorises Hollycorn N.V. to offer real-money gaming services to players in jurisdictions where such activity is not prohibited under local law.
2.3 Regulatory Oversight
The Curaçao Gaming Control Board maintains ongoing supervisory authority over all licenced operators, including compliance audits, technical assessments of gaming software, and the handling of player complaints. The GCB may be contacted directly at gjc.cw for matters pertaining to licenced operator conduct.
3. Territory of Service and Eligibility
3.1 Permitted Jurisdictions
SpinPlatinum Casino provides its services to players located in New Zealand and other jurisdictions where online gaming is not restricted or prohibited under applicable law. It is the sole responsibility of each player to verify that accessing and using the platform is lawful in their jurisdiction of residence prior to registration.
3.2 Restricted Jurisdictions
The following jurisdictions are expressly excluded from service eligibility, regardless of player residence or citizenship status:
- United States of America and its territories
- United Kingdom
- Australia
- France and its overseas territories
- Netherlands
- Spain
- Italy
- Denmark
- Belgium
- Any jurisdiction subject to international sanctions or where online gaming is expressly prohibited by statute
This list may be updated periodically in accordance with changes to applicable law or regulatory guidance. Players are advised to review this section on a regular basis.
3.3 Age Restriction
Access to SpinPlatinum Casino is strictly limited to individuals who are 18 years of age or older. No person under the age of 18 is permitted to register, deposit funds, or participate in any gaming activity on the platform. This restriction applies universally and without exception.
The operator reserves the right to request documentary proof of age from any player at any time. Accounts found to be held by individuals under the age of 18 will be suspended immediately, all associated funds will be withheld pending investigation, and the matter will be reported to the relevant regulatory authority where required by law.
4. Anti-Money Laundering and Know Your Customer Policy
4.1 AML Compliance Framework
Hollycorn N.V. maintains a comprehensive Anti-Money Laundering (AML) programme in accordance with international standards, including the Financial Action Task Force (FATF) Recommendations and applicable Curaçao regulatory requirements. The operator has appointed a designated compliance officer responsible for overseeing the implementation and ongoing review of the AML policy.
The AML programme encompasses the following measures:
- Ongoing monitoring of player transactions for indicators of suspicious activity
- Automatic flagging of transactions that meet or exceed defined reporting thresholds
- Screening of players against international sanctions lists and politically exposed persons (PEP) databases
- Timely reporting of suspicious transactions to relevant competent authorities in accordance with applicable law
- Maintenance of records of all player identification documents, transactions, and compliance actions for a minimum period of five years
4.2 KYC Verification Requirements
All players are subject to identity verification (Know Your Customer, KYC) procedures as a condition of continued account access and the processing of withdrawal requests. The following documentation may be required:
- Proof of Identity: A valid government-issued photographic identification document, such as a passport, national identity card, or driver’s licence
- Proof of Address: A recent utility bill, bank statement, or official correspondence issued within the preceding three months, clearly displaying the player’s full name and residential address
- Proof of Payment Method: Documentation confirming ownership of the payment instrument used for deposits, which may include a copy of a bank card, bank account statement, or e-wallet account details
- Source of Funds: In certain circumstances, the operator may require documentary evidence of the legitimate source of funds used for gaming activity, including payslips, bank statements, or other relevant financial documentation
Failure to provide requested documentation within a reasonable timeframe will result in the suspension of withdrawal processing and, where required by regulatory obligation, the freezing of account funds pending further investigation.
5. Data Protection and Privacy
5.1 Legal Basis for Data Processing
Hollycorn N.V. collects, processes, and stores personal data in accordance with its Privacy Policy and applicable data protection legislation. Personal data is processed on the legal bases of contractual necessity, compliance with legal obligations, and legitimate interests of the operator, as appropriate to each category of processing activity.
5.2 Categories of Data Collected
The operator collects personal data necessary for the lawful operation of its services, including but not limited to:
- Full legal name, date of birth, and residential address
- Contact details, including email address and telephone number
- Financial information required for payment processing and AML compliance
- Device and technical data collected through standard website operation
- Gaming activity records maintained for regulatory and responsible gambling purposes
5.3 Data Security Measures
The platform employs industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- Transport Layer Security (TLS) encryption for all data transmitted between the player’s device and the platform servers
- Encryption of sensitive personal data held in storage
- Access controls limiting data processing to authorised personnel with a legitimate operational need
- Regular security assessments and penetration testing conducted by independent technical specialists
The operator does not sell or transfer personal data to third parties for marketing purposes. Data may be shared with third-party service providers strictly where necessary for the delivery of services, regulatory compliance, or fraud prevention, and only under contractual obligations that ensure equivalent data protection standards.
5.4 Player Rights
Players may exercise their rights in relation to personal data, including the right to access, rectification, erasure (subject to regulatory retention obligations), restriction of processing, and data portability, by submitting a request to the operator’s Data Protection Officer at the contact address provided in the Privacy Policy.
6. Responsible Gambling
6.1 Commitment to Player Protection
SpinPlatinum Casino recognises that gambling carries inherent risks and that a proportion of players may develop problematic gambling behaviours. The operator is committed to providing a suite of responsible gambling tools and to taking prompt action where indicators of problem gambling are identified.
6.2 Player-Controlled Limit Settings
Registered players may apply the following self-regulatory measures at any time through their account settings or by contacting customer support:
- Deposit limits: Daily, weekly, or monthly caps on the total amount that may be deposited
- Loss limits: Caps on the total losses permitted within a defined period
- Wagering limits: Restrictions on the total value of bets placed within a given timeframe
- Session time limits: Maximum duration of individual gaming sessions
- Reality checks: Periodic on-screen notifications displaying the duration of the current session
- Cool-off periods: Temporary account suspension for a player-defined period ranging from 24 hours to six weeks
- Self-exclusion: Permanent or long-term suspension of account access upon player request
Requests to decrease existing limits take effect immediately. Requests to increase limits are subject to a mandatory cooling-off period before the change is applied.
6.3 Self-Exclusion
Players who wish to exclude themselves from the platform on a long-term or permanent basis should contact customer support directly. Self-exclusion requests will be processed within 24 hours of receipt. During any self-exclusion period, the player will not receive promotional communications and will be prevented from accessing their account.
6.4 External Support Organisations
Players in New Zealand seeking independent assistance with gambling-related concerns are encouraged to contact the following services:
- Problem Gambling Foundation of New Zealand: pgf.nz
- Gambling Helpline New Zealand: 0800 654 655 (available 24 hours a day, seven days a week)
- Gamblers Anonymous New Zealand: gamblersanonymous.org.nz
7. Dispute Resolution
7.1 Internal Complaints Procedure
Any player who wishes to raise a complaint regarding the operator’s conduct, a gaming transaction, a payment matter, or any other aspect of the service must first submit a formal complaint through the operator’s internal complaints process. Complaints may be submitted in writing via the customer support contact form or by email to the address listed on the Contact Us page.
All complaints will be acknowledged within 48 hours of receipt. The operator will conduct a thorough investigation and provide a substantive written response within 14 days of acknowledging the complaint. Where the investigation requires additional time due to its complexity, the player will be notified accordingly and provided with an estimated resolution timeframe.
7.2 Escalation to the Regulatory Authority
In the event that a player is not satisfied with the outcome of the internal complaints process, or if the operator fails to respond within the timeframes stated above, the player may escalate the complaint directly to the Curaçao Gaming Control Board for independent review.
Complaints to the GCB may be submitted via the official regulatory portal at gjc.cw. Players are advised to retain all relevant correspondence and documentation when escalating a complaint.
7.3 Governing Law
These terms, and any dispute arising in connection with the operation of SpinPlatinum Casino, are governed by the laws of Curaçao. Nothing in this provision limits any statutory rights available to players under the law of their country of residence where such rights cannot be excluded by contract.
8. Software and Game Fairness
All games available on SpinPlatinum Casino utilise certified Random Number Generator (RNG) technology to ensure outcomes are genuinely random and independent of previous results. The platform’s game content is supplied by licensed third-party software providers whose products are subject to independent technical testing and certification by accredited testing laboratories.
Theoretical Return to Player (RTP) percentages for individual games are disclosed within the game information panels. These figures represent long-term statistical averages and do not guarantee outcomes for individual players or sessions.
9. Updates to This Page
The information contained on this page is subject to amendment in the event of changes to the operator’s licence, regulatory requirements, or corporate structure. The date of the most recent update is displayed at the foot of this page. Players are encouraged to review this page periodically. Continued use of the platform following any update constitutes acceptance of the revised information.
For any enquiries regarding the matters described on this page, please contact the operator’s compliance team through the customer support channels listed on the platform.